Our Privacy Policy
PRIVACY POLICY
Last Updated: [Insert Date]
1. Introduction
Renaissance Acquisition ("we," "us," or "our"), operated by Nico (located in Italy), is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you visit renaissanceacquisition.com, use our AI receptionist services, or interact with our marketing campaigns.
For the purposes of the General Data Protection Regulation (GDPR), the Data Controller is Nico.
2. Information We Collect
We collect the following types of information:
A. Information You Provide to Us
Contact Information: Name, email address, and phone number when you fill out a form or book a call.
Communications: Information shared during phone calls with our AI receptionist or through our "Contact Us" forms.
Audio Data: When you interact with our AI voice receptionist, your voice and the conversation are processed, transcribed, and recorded to fulfill the service.
B. Information Collected Automatically
Usage Data: IP address, browser type, and operating system.
Tracking & Cookies: Data regarding your interaction with our website for retargeting purposes (e.g., if you visited the site but didn't book a call).
3. How We Use Your Information
We use your data for the following specific purposes:
Service Delivery: To schedule appointments, answer queries via our AI receptionist, and facilitate business communication.
Marketing & Retargeting: To send you emails, SMS, or call you regarding our services, and to display relevant ads to you on other platforms based on your interest.
AI Processing: To enable real-time voice interactions.
Legal Compliance: To comply with Italian and EU laws.
4. Third-Party Service Providers (Data Processors)
We do not sell your data. However, we share your data with trusted third-party service providers ("Processors") necessary to run our business. By using our services, you acknowledge that your data is processed by:
GoHighLevel: We use GoHighLevel as our CRM (Customer Relationship Management) and booking system. Your contact details, form submissions, and appointment data are stored securely on their servers.
Vapi: We use Vapi to power our AI receptionist. When you call our AI number, Vapi processes the audio to generate responses and transcriptions.
Analytics & Ads: We may use tools (such as Google Analytics or Meta Pixel) integrated via GoHighLevel to measure website performance and manage retargeting campaigns.
5. International Data Transfers
Some of our partners (like GoHighLevel and Vapi) may process data outside of the European Economic Area (EEA), specifically in the United States. We ensure that these providers adhere to strict data protection standards, relying on frameworks such as Standard Contractual Clauses (SCCs) to ensure your data remains protected under GDPR standards.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements.
Marketing Data: Kept until you unsubscribe or request deletion.
Call Recordings: Retained for a limited period for quality assurance and record-keeping, then deleted.
7. Your Rights (GDPR)
Under the GDPR, you have the following rights regarding your data:
Right to Access: You can ask for a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct incorrect or incomplete data.
Right to Erasure ("Right to be Forgotten"): You can ask us to delete your data when it is no longer needed.
Right to Object: You can object to the processing of your data for marketing purposes.
Right to Withdraw Consent: If we process data based on consent, you can withdraw it at any time.
To exercise these rights, please contact us at [email protected].
8. Cookies
We use cookies to improve your experience and for marketing retargeting. You have the option to accept or decline cookies via the cookie banner on our website.
9. Complaints
If you believe we have infringed your rights, you have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali).
10. Contact Us
For any privacy-related inquiries, please contact:
Owner: Nico
Email: [email protected]
Website: renaissanceacquisition.com
